All orders include a tracking number which can be found in Shipment Notification emails or the Account section on poem.com (account.poem.com).

You may receive more than one Shipment Notification email if items in your order are shipping separately.

Please contact Poem if your shipment has a tracking number but shows no movement/activity for more than 3 business days.

Any orders that are unable to be delivered will be returned to Poem. Our team will reach out to you to set up an alternate delivery.

Please email orders@poem.com with any questions or concerns related to your order.